Security

Account Security

Protect your identity and financial details

• Do not disclose personal or banking information to any unauthorised person
• If you receive correspondence, email, SMS or a phone call from your financial provider that appears to be valid, and you are requested to take action, then be cautious. It could be a hoax. Contact your financial provider and confirm its validity first before responding
• Ensure your loan provider has your current contact details
• Record important contact and account details in a secure place - not in your wallet or purse
• Notify your loan provider or 1800 651 898 if you suspect missing mail and ensure your letterbox is locked at all times
• Don't leave documents with your personal information lying around the home or office (such as invoices, tax file records, registration papers, licences and the like)
• Always check your account and statements for suspicious transactions
• Destroy personal documents before discarding in the rubbish
• Do not give your credit card or credit card details to any unauthorised person
• Maintain up-to-date anti-virus software and regular operating system updates on your computer
• Never allow strangers to make transactions through your account for their own personal uses

Protect your passwords/PINs

• Do not record your passwords or PIN details on your computer
• Do not give these details to any unauthorised person
• Store your passwords and debit cards securely - and not together
• Keep your card in sight when using it and report a stolen card immediately to 1800 651 898
• Change your passwords and PINs regularly and do not use the same details for all your passwords
• Do not use personal details for your passwords, such as phone numbers, birth dates, postcodes, or repeat / consecutive number sequences

Cheques

• When your receive your chequebook in the mail, check it is complete and the envelope is untampered with
• When writing a cheque, leave no space for anyone to add extra words or numbers
• Always write clearly on a cheque using a blue or black ink pen
• Do not use window-faced envelopes when posting cheques
• Never hand a blank or unsigned cheque to anyone
• Store your chequebook in a safe place
• Call 1800 651 898 if you lose or need to reorder a chequebook

Call us to report a lost or stolen card

• 7am - 7pm Monday to Friday AEST: 1800 651 898 (+61 7 3017 8888)
• Outside these contact hours: 1800 621 199 (+61 2 9959 7686)